Refund & Cancellation Policy

1. No refunds — Pulse is a service, not goods

Pulse is a subscription service, not a physical or downloadable product, so there's nothing to return. Payments for a billing period already in progress are non-refundable, including if you cancel partway through one.

2. Cancelling

You can cancel your Team plan at any time from Settings → Billing. Cancelling stops future renewal — your organization keeps Team access for the rest of the period you've already paid for, and moves to the Free plan (with Free's usage limits) once that period ends. No session or program data is deleted as a result of cancelling or downgrading.

3. Failed payment

If we can't collect a renewal payment, your organization is moved to the Free plan and its usage is capped accordingly. This isn't a refund situation — no charge was successfully taken — and, as above, no data is deleted.

4. Trials

Where a plan includes a free trial, you won't be charged until the trial ends. Cancel before then to avoid being charged at all.

5. Billing questions

Pulse's payment provider and Merchant of Record is Paddle — see our Terms of Service for details. If you think you've been charged in error, contact us at support@usepulse.training and we'll look into it.